Cancellation policy.

If you cancel

Free cancellation up to 72 hours before the service is due to start. Cancel within that window and no charge applies.

Inside the final 72 hours, and whenever there is availability, we would rather move your booking to another date than cancel it. The conditions that apply in that case are given to you in writing when your booking is confirmed.

If you do not show up

If a passenger is not at the agreed pickup point at the agreed time, and has not told us beforehand, the service is treated as delivered.

If we cancel

If weather, sea conditions, an equipment fault or any event beyond our control keeps us from running the service safely, we will offer you a new date at no extra cost or a full refund of what you paid, whichever you prefer.

We will never go out in conditions we consider unsafe. That call belongs to the captain and the operations team, and it is not negotiable.

Itinerary changes

For operational or safety reasons we may adjust times, stops or the order of the itinerary. When that happens we will tell you as soon as we can. These adjustments do not give rise to a free cancellation where the service you booked is delivered in substance.

How to cancel or reschedule

Write to us on WhatsApp at +1 829 730-0503 or at info@kingblacktour.com, giving the name on the booking, the date and the service booked. We will confirm the cancellation or the new date through the same channel.

Company details

King Black Tour & Travel, S.R.L.
RNC: 1-33-50727-7
Registro Mercantil No. 24138LA — Cámara de Comercio y Producción de La Altagracia
Address: Calle Villa Esperanza, Apto. Erick, No. 23, Sector 21 de Enero, Higüey, La Altagracia province, Dominican Republic
Phone and WhatsApp: +1 829 730-0503
Email: info@kingblacktour.com